Munoz, who leads United's parent company, apologized again to Dao, his family and the other passengers who witnessed him being taken off the flight.
Two additional aviation officers involved in the decision to drag a passenger off a United Airlines plane over the weekend have been placed on administrative leave. 'We can't do that'.
United Airlines announced that it will compensate all passengers who were on board United Express Flight 3411 Sunday night.
The flight was loaded and preparing to leave Chicago's O'Hare International Airport on Sunday when the man was dragged off. The incident was recorded on video by a fellow passenger. "Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened", Munoz said in a statement.
The letter follows an incident Sunday in which United requested that four volunteers disembark from a full plane on the tarmac in Chicago to make room for company employees.
Amid plummeting stocks and boycott threats, newly released footage appears to contradict United CEO Oscar Munoz's claim that Dr. David Dao's belligerence left officers with no choice but to forcibly remove him.
Attorneys for Dao filed court papers Wednesday asking the airline and the city of Chicago to preserve evidence in the case. That man later said he quit his job because Dao "pursued him aggressively" and arranged to provide him with prescription drugs in exchange for sex.
United Airlines CEO: We won't drag passenger off plane anymore
The mother says she received an apology call from a United Airlines representative with an offer for a full refund of her ticket. The confrontation took place after the Daos learned there was not another flight that would get them to Louisville until Monday.
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He says it would cost $4-billion per year if brought in, and again raising the spectre of B.C. losing its AAA credit rating. How will Horgan pay for this? In fact, Horgan is also promising to balance budgets for the next three years.
Geoff Fearns, president of Tri Pacific Capital Advisors, told the Los Angeles Times that he was asked to leave the flight but, like Dao, held his ground.
Two online petitions calling for Munoz to step down as CEO had more than 124,000 signatures combined by Wednesday afternoon.
Video of the incident was shown around the world, sparking public outrage.
San Francisco city supervisor Jeff Sheehy advocated for the new ordinance Tuesday, saying the amount of force used against the man in Chicago was "appalling", KNTV-TV reported.
United's CEO, Oscar Munoz, quickly came under fire for his initial response to the incident.
Generally there are enough empty seats or volunteers to make up for overbooking situations. As I think about our business and our people, the first thing I think is important to say is to apologize to Dr. Dao, his family, the passengers on that flight, our customers, our employees.
"We are demanding accountability, and we are expecting an answer from both United Airlines and the Department of Transportation about what they are going to do", Chu said.
Cummings added that she became concerned for her and her toddler's safety after police were called aboard to remove Dao.