After a man is dragged off a United Express flight on Su.
(Audra D. Bridges via AP).
Airline passengers faced with an overbooking situation now have a new weapon in their pocket to protect their legal rights; one which, says public interest law professor John Banzhaf, might have prevented the recent tragedy on a United Airlines flight.
More than 90 percent of passengers bumped from a flight on a major U.S. airline past year volunteered, according to the U.S. Department of Transportation.
Officers with the Los Angeles Airport Police do not get involved in civil matters such as business disputes between airlines and passengers. Passengers said blood dripped from his mouth after he hit his head on an armrest.
United Airlines CEO Oscar Munoz will be forever tied to the image of brutalised passenger David Dao. Most passengers who agree to be bumped receive vouchers rather than cash, which limits the cost to the airline. Two more officers were suspended Wednesday.
The department said it is continuing its investigation.
The story of Dr. David Dao and United Airlines has dominated headlines since late Sunday. On Thursday, the city's aviation commissioner is expected to address a city council committee about the incident.
Video of the incident has been shown around the world. The head of United's parent company has scrambled to contain the damage to the carrier's reputation. As others on the flight reported, Dao tells officers that he is a physician and has work the next day. The incident was captured on video by several passengers on the flight.
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Dao's relatives are focused only on his medical care, attorney Stephen L. Golan said.
A separate section [Rule 21] does permit it to remove passengers who have already boarded, but only for a limited number of reasons.
The flight was loaded and preparing to leave Chicago's O'Hare International Airport on Sunday when the man was dragged off. He can't be. He was a paying passenger sitting on our seat in our aircraft and no one should be treated that way.
A video of Dao being pulled from his seat after he refused to leave the full plane has been seen around the world.
"Like you, I continue to be disturbed by what happened on this flight and I deeply apologize to the customer forcibly removed and to all the customers aboard", Munoz said.
Alderman Mike Zalewski said he did not know who will represent the airline before the Aviation Committee, but Munoz has been notified of the hearing scheduled for Thursday.
The footage shows the moments before Dao was knocked over by police and dragged from the flight. Finding none - and no takers for financial compensation - four passengers were selected at random to give up their seats. Munoz said in a letter to employees that the airline offered $1,000.
The truly horrific event that occurred on this flight has elicited many responses from all of us: outrage, anger, disappointment. The Chicago Department of Aviation said it did not condone the officer's actions and that they were not in keeping with standard operating procedure.