United Continental Holdings Inc. will compensate all passengers for the cost of the flight in which a man was forcibly removed by security officers.
The underfire airline has also announced it will no longer use police to remove passengers from overbooked flights and will review how it goes about seeking people to voluntarily give up their seats when a flight is full.
"We're not going to put a law-enforcement official on to remove a booked, paid, seated passenger", Munoz said in an interview Wednesday with ABC. Richard Blumenthal is calling for a federal probe into United Airlines after video surfaced over the weekend showing a passenger being forcibly removed from a plane in Chicago.
After authorities violently dragged a doctor off a United Airlines flight to free up his seat for an employee, the company CEO called David Dao "disruptive and belligerent".
After video of Sunday night's incident first emerged, Munoz said the airline was reaching out to the man to "resolve this situation". "This can never, will never happen again", Muñoz said.
The mobile phone footage of the struggle went viral and has caused a PR nightmare for the airline.
Dao, who went to medical school in Vietnam in the 1970s before moving to the US, was working as a pulmonologist in Elizabethtown when he was arrested in 2003 and eventually convicted of drug-related offenses after an undercover investigation, according to documents filed with the Kentucky Board of Medical Licensure last June. When no one volunteered, the computer generated four passengers' names.
"Three of them got up begrudgingly and got off, but one of the passengers said he was a doctor had to be at the hospital in the morning so he refused to deplane", Kimmel explained.
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"Currently, (Dao and his family) are focused only on Dr. Dao's medical care and treatment", Chicago-based lawyer Stephen Golan said in a statement on Tuesday.
Passengers were asked to leave the flight to make room for United flight crew members who needed to travel to their next assignment.
The confrontation took place after the Daos learned there was not another flight that would get them to Louisville until Monday.
That is when three Aviation Department police officers boarded the plane.
The mother says she received an apology call from a United Airlines representative with an offer for a full refund of her ticket.
Videos show him being approached by security, tossed against a metal armrest and then pulled from his seat and and dragged down the aisle as he screamed and other passengers looked on in horror.
The US Department of Transportation is reviewing whether United complied with rules on overbooking.