Texas Gov. Greg Abbott met at the White House on Friday morning with President Donald Trump and top executives of Charter Communications to laud the broadband company's plans to hire about 20,000 USA workers - including 600 for a bilingual call center in McAllen - although the expansion plans were first announced last summer.
"With the opening of our first bilingual call center in McAllen, Texas we're adding 600 good paying jobs to the Rio Grande Valley and providing a better experience for our Spanish-speaking customers across the country, most of whom previously would have had their calls routed to centers located outside the United States", said Tom Rutledge, Chair and CEO of Charter Communications.
Rutledge also renewed an earlier promise to bring all of Time Warner Cable's call centers back to the U.S. About 50 percent of Time Warner Cable's customer service calls are handled offshore, he said.
The company had previously announced its decision to hire 20,000 new workers in October and increase its staffing in America, and had been considering the moves as early as February of previous year. Exxon's plans to invest $29 billion in Gulf Coast manufacturing, which the company says will create 45,000 jobs, began in 2013.
The operator had previously pledged to bring call center jobs back to the United States during the regulatory review that occurred in 2015/2016 before it bought TWC and Bright House Networks, which was finalized previous year.
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The deal was approved by the FCC in May of 2016, and Rutledge said this January that the addition of the 20,000 jobs would take place over the next three years.
Trump has a history of re-announcing hirings and investments that have always been in the works when he meets with corporate executives.
Still, the $25 billion investment is a new announcement. "It's a win for the President; it's a win for Charter; it's a win for the great state of Texas".
He said that the plans to invest $25 billion is "predicated on the kind of regulatory efficiency and consistency that we expect as a country". "I'm pleased to see that our investment-friendly policies, along with the Administration's overall regulatory approach, are already producing results".